Fantasma signs you in with a link it sends to your email, or with Google. This is about signing in to Fantasma; your Ghost site and its members are not affected, and your projects stay safe while you cannot sign in. When a link fails, a page titled "Error" shows the reason, with Go to Home and Go to App under it.
Check the basics first
Open the newest sign-in email. Each link works once.
If your email app shows the link over two lines, copy the whole link and paste it into the browser's address bar.
"No account found for that email. Please sign up." means Fantasma has no account with that address. Check it for typos. If you created your account with Continue with Google, sign in that way, or with the address of that Google account.
Request a new link
On the error page, click Go to App, or open https://www.fantasma.io/app. A dialog named Create an account opens. That is expected when you are signed out.
Click Sign in in "Already have an account? Sign in." The dialog changes to Sign in.
Enter your email and click Sign in. "Check your email and click the sign-in link once to sign in." appears.
On the same device, open the new email and click its link once, so it opens in the browser where you asked for it.
The link expired or was already used
"This sign-in link has expired or was already used. Choose Sign in, request a new link, and open only the latest email."
A link stops working after a while. A link from an older email also stops working once you ask for a new one. Request a new link.
Some work email services open every link in an email to check it for danger before you see it. That uses up the link. If every new link fails this way and your address is a Google account, use Continue with Google instead. Otherwise, ask your email admin to let links from Fantasma's sign-in emails through unchecked.
The link opened in another browser
"Open the sign-in link in the same browser where you entered your email, or request a new link."
The link signs in only the browser that asked for it. A private window, another browser profile, or cleared cookies count as another browser. This happens when you ask for the link on your computer and open the email on your phone, or when your email app opens links in a browser of its own. Request a new link in the browser you want to use, and open the email on the same device. If your email app has its own browser, copy the link and paste it into your usual browser.
The error page shows another reason
"Sign-in failed. Request a new link from Sign in and try again." or "An unexpected error occurred. Request a new sign-in link and try again."
Request a new link and use it right away. If you asked for many links in a short time, wait a few minutes first.
Google sign-in did not finish
"Google sign-in did not complete. Choose Continue with Google and try again."
You left Google's sign-in page before it finished. Click Continue with Google again and pick your account. "Could not start Google sign-in. Please try again." means Fantasma could not send you to Google. Reload the page and try again, with ad blockers and privacy extensions turned off.
The email doesn't arrive
Look in your spam folder, and in other folders your email sorts mail into, for an email from Fantasma. If nothing arrives within a few minutes, request the link again and check the address in the Email field for typos before you click Sign in. If the dialog shows "Sign in failed" right after you click Sign in, you likely asked for too many links in a short time. Wait a few minutes before you try again.
Fantasma signs you in with a link it sends to your email, or with Google. This is about signing in to Fantasma; your Ghost site and its members are not affected, and your projects stay safe while you cannot sign in. When a link fails, a page titled "Error" shows the reason, with Go to Home and Go to App under it.
Check the basics first
Request a new link
https://www.fantasma.io/app. A dialog named Create an account opens. That is expected when you are signed out.The link expired or was already used
"This sign-in link has expired or was already used. Choose Sign in, request a new link, and open only the latest email."
A link stops working after a while. A link from an older email also stops working once you ask for a new one. Request a new link.
Some work email services open every link in an email to check it for danger before you see it. That uses up the link. If every new link fails this way and your address is a Google account, use Continue with Google instead. Otherwise, ask your email admin to let links from Fantasma's sign-in emails through unchecked.
The link opened in another browser
"Open the sign-in link in the same browser where you entered your email, or request a new link."
The link signs in only the browser that asked for it. A private window, another browser profile, or cleared cookies count as another browser. This happens when you ask for the link on your computer and open the email on your phone, or when your email app opens links in a browser of its own. Request a new link in the browser you want to use, and open the email on the same device. If your email app has its own browser, copy the link and paste it into your usual browser.
The error page shows another reason
"Sign-in failed. Request a new link from Sign in and try again." or "An unexpected error occurred. Request a new sign-in link and try again."
Request a new link and use it right away. If you asked for many links in a short time, wait a few minutes first.
Google sign-in did not finish
"Google sign-in did not complete. Choose Continue with Google and try again."
You left Google's sign-in page before it finished. Click Continue with Google again and pick your account. "Could not start Google sign-in. Please try again." means Fantasma could not send you to Google. Reload the page and try again, with ad blockers and privacy extensions turned off.
The email doesn't arrive
Look in your spam folder, and in other folders your email sorts mail into, for an email from Fantasma. If nothing arrives within a few minutes, request the link again and check the address in the Email field for typos before you click Sign in. If the dialog shows "Sign in failed" right after you click Sign in, you likely asked for too many links in a short time. Wait a few minutes before you try again.
Contact support
If you still cannot sign in, contact us and send: