Our team answers questions and fixes problems in a chat you open from Fantasma. Before you write, the articles in this help center may already have the answer.
Start a chat
Open your project in Fantasma.
At the bottom of the icon rail, the narrow bar of icons along the left edge of the editor, click the question mark icon, Help.
Select Get help. A chat with our team opens.
The same Help menu, with Get help, is in the header of your dashboard. When you are signed in, the chat already knows your name and email address.
If you cannot sign in, reach us from the website. On https://www.fantasma.io/contact, click Start chat for the same chat, or Contact form to write to us without a chat.
What to send
A first message with these details lets us start on the problem right away:
The project's address in Fantasma. Open the project, and copy the address from your browser's address bar.
What you did, step by step, and what you expected to happen.
What happened instead, with any message Fantasma showed, copied word for word.
A screenshot of the screen, or a short recording when the problem is a movement or an order of clicks.
For a problem with publishing or your Ghost connection, your Ghost site's address.
We never need your password, your Admin API key or your Staff access token. Do not paste any of them into the chat.
What support covers
Covered
Not covered
Billing and account access: payments, duplicate charges, Pro not turning on, and sign-in problems
Custom design, CSS or code changes
Bugs in the builder, in downloading the theme ZIP, and in publishing
Changes to a theme ZIP after you downloaded it
Lost data in Fantasma
Setting up Ghost, hosting, domains or servers
Questions about this help center
Services from other companies that you connect to your site
Report a bug or ask for a feature
In the Help menu, select Feedback & Bugs. The Suggest a Feature page opens in a new tab. There you post an idea or a bug, and vote for the requests you want most.
For a bug that stops your work, such as a publish that fails every time, start a chat instead.
See what changed
The Help menu shows the version of Fantasma you are using next to What's new. Select What's new to open the list of changes in each release.
Our team answers questions and fixes problems in a chat you open from Fantasma. Before you write, the articles in this help center may already have the answer.
Start a chat
The same Help menu, with Get help, is in the header of your dashboard. When you are signed in, the chat already knows your name and email address.
If you cannot sign in, reach us from the website. On
https://www.fantasma.io/contact, click Start chat for the same chat, or Contact form to write to us without a chat.What to send
A first message with these details lets us start on the problem right away:
We never need your password, your Admin API key or your Staff access token. Do not paste any of them into the chat.
What support covers
Report a bug or ask for a feature
In the Help menu, select Feedback & Bugs. The Suggest a Feature page opens in a new tab. There you post an idea or a bug, and vote for the requests you want most.
For a bug that stops your work, such as a publish that fails every time, start a chat instead.
See what changed
The Help menu shows the version of Fantasma you are using next to What's new. Select What's new to open the list of changes in each release.