Account and billing

Change or cancel your subscription

Your Pro subscription is handled by Polar, our payment provider. Its billing portal is where you switch between monthly and yearly, change your payment method, see your past payments, and cancel. Fantasma opens the portal for you, so you don't need a separate Polar sign-in.

Open the billing portal

  1. In Fantasma, click the Fantasma logo. It's at the top left of the dashboard, and at the top of the narrow column of icons in the editor.

    The menu under the Fantasma logo in the editor, with Fantasma Pro, 18/50 projects used and the Manage subscription button
  2. Click Manage subscription. The billing portal opens.

You can also open it with Manage billing in Account settings › Plan. To open Account settings, click your avatar and select Account settings.

If the portal can't open, Fantasma takes you to its pricing page, which says "Could not open billing portal" and offers to try again.

Switch between monthly and yearly

In the billing portal, change the plan of your subscription. The change applies right away:

  • Moving to yearly charges the difference now, with the unused part of the month taken off.
  • Moving to monthly turns the unused part of the year into a credit on your next payments.

Cancel Pro

In the billing portal, cancel the subscription. Pro stays on until the end of the period you paid for, and nothing is charged after that. Account settings › Plan shows that date, such as "Current period ends on Nov 9, 2027." We don't offer refunds for the time left. Until that date, you can turn the renewal back on in the portal.

After a failed payment

When a renewal payment fails, the dashboard shows "Your last payment failed" with an Update payment method button. Click it to open the billing portal and enter a card that works. The notice goes away once the payment goes through.

Pro stays on for 7 days after the payment fails. If the payment still hasn't gone through by then, your account returns to Free.

When Pro ends

Your account returns to Free. Your projects stay in the account, and you can keep building in them. These stop until you have Pro again:

  • Downloading the theme and publishing it to Ghost.
  • Uploading redirects to Ghost.
  • Restoring earlier versions.
  • Creating, duplicating or restoring projects while 3 or more are outside the trash.

Themes you already published or uploaded stay on your Ghost site and keep working. To get Pro back, upgrade to Pro again.

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